FAQ

How To Register An Account With W33Play.com ?

We make it hassle-free, fast, and simple to open your account at W33Play. On the home page of W33Play website, click on the " Join Now " button on the top right-hand corner of the page and you will be brought to the registration page.

Please fill in the following information:

Step 1: Click "Join Now" at the top right corner of home page
Step 2: Fill up your information
Step 3: Receive password from W33Play system via SMS
Step 4: Done

Forget username or password ?

For situation such as password error, kindly check and make sure your password is being entered correctly.

Step 1: Click "Log In" at the top right corner of home page
Step 2: Fill in your contact number
Step 3: Click "Forgot Password"
Step 4: Receive new password from W33Play System via SMS

If not resolved, please do not hesitate to contact our Customer Service Support representative on LiveChat

What is the supported currencies ?

The Currency Accepted by W33Play:

MYR - Ringgit Malaysia

How to deposit ?

You are just a step away before placing bets in W33Play, you will need to fund your account using one of the following below deposit options:

Automated Teller Machine (ATM)
Internet Banking

Notes:

W33Play are favourite for our speedy crediting of funds to your account and experience. Thus, please use above recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.

Types of Deposit below:

a. How do I make a deposit using Bank Transfer?

Bank Transfer is a deposit service that is available from the following countries only:

Malaysia with MYR - denominated account

STEPS

Step 1: Kindly contact our Customer Service Support to obtain our details. Click here

Step 2: Please arrange for the deposit of your funds into the provided bank account.
Step 3: Kindly login into your W33Play account,

Click on Deposit
Select Bank Transfer Method
Enter all the requested information on the page
Upload a copy of the official receipt if necessary then submit

Notes: Please note that your deposit through Bank Transfer will be processed and reflected in the Wallet when the funds are received by our bank, To avoid disappointment. Please Deposit earlier before Bank Schedule Maintenance.

How to withdraw?

Withdrawal is fast and efficient. You can withdraw funds from your W33Play account via the following methods:

Documentary Requirements

When processing your withdrawal request, we may, at our discretion, request for one or more documents from you:

How do I withdraw funds using Bank Transfer?

W33Play allows member to request for withdrawals to be paid directly to their bank accounts. Bank Transfer is open to W33Play members registered from the following countries:

Malaysia with MYR - denominated account

In order to request for a withdrawal to be paid into your bank account, select “Bank” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:

Bank Account Name
Bank Account Number

For the safety/protect of our members' fund in W33Play accounts, we may, at our discretion, request from you one or both of the following documents:

A copy of your photographic ID with clear visible photograph
A copy of the bank account statement for the beneficiary account showing the account number and bearing your name (the account balances should be blanked off).

It is easier at W33Play towards every member, you can scan these documents image and send to our customer service if required

Is my personal information secure?

Our site is developed with your personal privacy and security as our primary concern. W33Play is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

W33Play.com reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.